Casual Client Support Advisor (Administrator/Receptionist)

Evolve Wellbeing Psychology is seeking an experienced and exceptional Client Support Advisor to join our busy, values-led psychology practice in Cleveland.

This is not an entry-level reception or client services role. We are looking for a highly capable administrator who has already worked at pace in a healthcare or allied health environment and who brings strong systems knowledge and a genuine commitment to outstanding client care.

About Us

Evolve Wellbeing Psychology is an established, independent psychology practice serving the Redlands, Ipswich and greater Brisbane region. Our clinic is calm, welcoming, and intentionally designed to feel safe and supportive for people across the lifespan. We work with children, adolescents, adults, families, and neurodivergent individuals, and our administrative team plays a critical role in shaping every client’s experience.

We value professionalism, inclusion, respect, and thoughtful care. Our client support team is trusted and deeply embedded in the functioning of the practice.

About the Role

As a Client Support Advisor, you will play a central role in the day-to-day running of the practice. You will work closely with the Client Support Lead and clinical team, while also providing guidance, and on-the-job training to junior client support staff where required.

This role suits someone who enjoys being busy, solving problems, improving systems, and delivering consistently high standards in a fast-paced healthcare environment.

Key Responsibilities

 Client services and front-of-house experience, ensuring exceptional care from first contact through to follow-up

 Advanced diary management and scheduling across multiple clinicians

 Expert use of Zanda (formerly PowerDiary) for bookings, billing, reporting, and system workflows

 Processing and managing payments, invoicing, and reconciliations across Medicare, NDIS, DVA, WorkCover, private billing, and third-party payers

 Identifying inefficiencies and contributing to process and systems improvement across reception, billing, and client workflows

 Confident troubleshooting of issues as they arise, including client concerns, system issues, and operational bottlenecks

 Maintaining accurate records and ensuring compliance with practice policies and healthcare requirements

 Working collaboratively with clinicians and management to support smooth clinic operations

Essential Requirements

Applicants must clearly demonstrate all of the following:

 Significant experience in a reception or administrative role within a healthcare or allied health setting

 Advanced, hands-on experience using Zanda (formerly PowerDiary)

 Demonstrated involvement in process improvement or systems improvement

 Genuine comfort working in a very busy, fast-paced environment

 A proven track record of delivering exceptional customer care in a healthcare or allied health context

 Advanced knowledge of payment and billing systems, including Medicare and other regulated funding streams such as NDIS, DVA, and WorkCover

Applications that do not meet these criteria may not be progressed.

Desirable Experience and Attributes

 Previous experience working in a psychology practice

 Living locally in the Redlands or surrounding area

 Strong written and verbal communication skills

 Confidence in identifying and resolving problems independently

 Enjoyment of working with people across the lifespan

 Strong alignment with values of inclusion, respect, and professionalism (including LGBTQIA+ inclusion)

 A neuroaffirming approach and comfort working with neurodiverse staff, clients and families

What We Offer

 A trusted role within a supportive and well-run practice

 A values-led workplace with clear expectations and professional standards

 The opportunity to meaningfully influence systems, processes, and team capability

 A welcoming, calm clinic environment with a strong team culture

 Competitive remuneration commensurate with experience

How to Apply

Please submit your resume outlining:

 Your relevant healthcare/allied health experience

 Your experience with Zanda

 Your experience improving systems

 Why this role is a strong fit for you at this stage of your career

 Your pay expectations and days/hours availability

Applications can be emailed to: director@evolvewellbeing.com.au.

Confidential enquiries are welcome. Recruitment agencies are kindly requested not to provide unsolicited applications.

Unfortunately, we may not be able to contact all unsuccessful candidates.